Refund policy

At Glysolid UAE, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free 7-day return and refund policy.

Eligibility:

  1. Items must be returned within 7 days from the date of delivery.
  2. Products must be in their original condition, unused, and in their original packaging.
  3. Proof of purchase is required.

How to Return:

  1. Contact our customer service team via email at customerservice@areenew.ae or call us at +971 600 544 044 within 7 days of receiving your order.
  2. Provide your order number and reason for the return.
  3. Our team will guide you through the return process and provide you with a return authorization.

Return Shipping:

Customers are responsible for the return shipping costs unless the item received was incorrect or damaged.

Refund Process:

  1. Once we receive and inspect the returned item, we will notify you via email.
  2. Approved refunds will be processed within 5-7 business days.
  3. Refunds will be issued to the original payment method.

Exchanges:

If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Contact Us:

For any questions or assistance, please reach out to our customer service team via:

 

We are here to ensure a smooth and satisfactory shopping experience with Glysolid UAE. Thank you for choosing us!